1. The Financial Services Authority
(FSA)
The FSA is the independent watchdog that regulates
financial services. It requires us to
give you this document. Use this information
to decide if our services are right for you.
2. Whose products do we offer?
Insurance
We offer products from a range of insurers
for Term Assurance, Income Protection
Insurance and Critical Illness Cover
We offer products from a range of insurers
for Buildings & Contents and a limited
number of insurers for Mortgage Payment Protection
Insurance. Ask us for a list of the providers
we offer products from.
We only offer products from Norwich Union
for Private Medical Insurance
Mortgages
We offer mortgages from the whole market
We only offer mortgages from a limited number
of lenders. Ask us for a list of lenders we
offer mortgages from.
We only offer mortgages from a single lender
3. Which service will we provide
you with?
Insurance
We will advise and make a recommendation for
you after we have assessed your needs.
You will not receive advice or a recommendation
from us. We may ask some
questions to narrow down the selection of
products that we will provide details on.
You will then need to make your own choice
about how to proceed.
Mortgages
We will advise and make a recommendation for
you after we have assessed your needs.
You will not receive advice or a recommendation
from us. We may ask some questions to narrow
down the selection of products that we will
provide details on. You will then need to
make your own choice about how to proceed.
4. What will you have to pay us
for this service?
Insurance
A fee of
No fee
You will receive a quotation which will tell
you about any other fees relating to any particular
insurance policy
Mortgages
No fee will be charged. We will be paid a
procuration fee from the lender.
A fee of up to 2.0% of the mortgage advance
may be payable (the fee could be between a
minimum of £0.00 and a maximum of £1,995)
for mortgage advice and for the work involved
in researching and sourcing the most suitable
mortgage for you based on the information
you provide. The precise amount will depend
on your individual circumstances (typical
example: for a £75,000 mortgage, a fee
of up to £1,500 may be charged). We
will also be paid commission from the lender
and we may receive a referral fee from the
solicitor.
The commission from the lender will be paid
to you
In addition to the above we will also be paid
a procuration fee from the lender.
The fee charged is payable on completion
of the mortgage.
The fee charged is payable upon receipt
of suitable advice and recommendation
The fee is charged at the outset.
The fee is payable on application.
You will receive a key facts illustration which
will tell you about any fees relating to a
particular mortgage.
Refund of fees
If we charge you a fee, and your mortgage
does not go ahead, you will receive:
A full refund
A refund of £
A refund is due, subject to an amount of £149.00
being retained by Alpha & Omega Mortgages
if your application fails to complete or is
declined at initial underwriting stage
No refund if you decide not to accept my recommendation
or you withdraw the
application
No refund
5. Who regulates us?
Alpha & Omega Mortgages is an Appointed Representative
of Pink Home Loans, Shire House, Birmingham
Road, Lichfield, Staffordshire, WS14 9BW.
Pink Home Loans is a trading name of Advance
Mortgage Funding Limited, which is authorised
and regulated by the Financial Services Authority.
Advance Mortgage Funding Limited’s FSA
Register Number is 305008.
Advance Mortgage Funding Limited’s permitted
business is
- Advising on and Arranging regulated mortgage
contracts and;
- Advising on and Arranging general insurance
and pure protection products
You can check this on the FSA's Register by visiting
the FSA's website www.fsa.gov.uk/register/
or by contacting the FSA on 0845 606 1234.
6. What to do if you have a complaint
If you wish to register a complaint, please contact
us
.... in writing Write to: Compliance Team,
Pink Home Loans, Shire House,
Birmingham Road, Lichfield, Staffordshire,
WS14 9BW
.... by phone Telephone 08707 588021
If you cannot settle your complaint with
us, you may be entitled to refer it to the
Financial Ombudsman Service.
7. Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled
to compensation from the scheme if we cannot
meet our obligations. This depends on the
type of business and the circumstances of
the claim.
Insurance advising and arranging is covered
for 100% of the first £2,000 and 90%
of the remainder of the claim, without any
upper limit.
Mortgage advising and arranging is covered
for 100% of the first £30,000 and 90%
of the next £20,000 so the maximum compensation
is £48,000.
Further information about the compensation
scheme arrangements is available from the
FSCS.
You voluntarily choose to provide personal
details to us via this website. Personal information
will be treated as confidential by us and
held in accordance with the Data Protection
Act 1998. You agree that such personal information
may be used to provide you with details of
services and products in writing, by email
or by telephone.
By submitting this information you
have given your agreement to receive verbal
contact from us to discuss your mortgage
requirements.
